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Looped Terms of Service

Effective Date: September 22, 2026

These Terms of Service ("Terms") govern your access to and use of Looped (the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Looped is used by creators (who build media kits and may take part in brand campaigns) and by brands (who search for creators, run campaigns, and communicate with creators). Some sections below apply only to creators, only to brands, or only to creators taking part in a campaign; each section says so. Everything else applies to everyone.

If you are using the Service on behalf of an organization (for example, a brand or agency), you represent and warrant that you have authority to bind that organization, and "you" and "your" will refer to that organization. You are responsible for everyone who uses the Service through your organization's workspace.

1. Eligibility and Account Registration

1.1 Age Requirement

You must be at least 18 years old to use the Service. By creating an account or using the Service, you represent and warrant that you are at least 18 years old.

1.2 Account Information

You agree to provide accurate, complete information and to keep your account information updated. Brands must use a genuine work email address and accurately identify the brand or agency they represent.

1.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials, sign-in links, and invitation links, and for all activity that occurs under your account or workspace. Notify us promptly if you suspect unauthorized access to your account.

1.4 Service Communications

By creating an account, you consent to receive transactional emails from Looped that are necessary to operate the Service, including email verification codes, sign-in links, device verification codes, password reset emails, security alerts, billing-related communications (such as receipts, renewal notices, and failed-payment alerts), and campaign notices. These communications are not marketing and cannot be opted out of while your account is active.

1.5 Invitation-Only Access

Some parts of the Service (including brand access) may be available by invitation or approval only. We may approve, decline, or revoke access in our discretion.

2. The Service

2.1 Creator Features

For creators, the Service may include:

2.2 Brand Features

For brands, the Service may include:

Certain features are available only on paid plans (see Section 3) or by invitation. We may add, remove, or modify features over time, and the features included in each plan may change; where a change materially reduces the core functionality of a paid plan during a period you have already paid for, we will provide notice and, where appropriate, a remedy such as a prorated refund.

2.3 Third-Party Services

The Service integrates with third-party services such as Google and Microsoft (for sign-in and mailbox connections), Stripe (for payments), social platforms and data providers (for connected accounts, public-data previews, and the creator index), AI model providers, email delivery providers, and push notification providers. Your use of those services is governed by their respective terms and privacy policies. Looped is not responsible for the practices of third-party services.

2.4 Connected Social Accounts (Creators)

If you connect a social account (e.g., Instagram, TikTok, YouTube), you authorize Looped to access read-only account information, performance metrics, content, and aggregated audience insights from that platform on your behalf, through our data providers or the platform's official APIs. You represent that you own or are authorized to manage each account you connect. Your use of connected-account features must comply with the applicable platform's terms of service. You can disconnect an account at any time.

2.5 Free Preview Kits (Creators)

The free tier of the Service allows you to generate a preview media kit based on publicly available information associated with a single social account handle. You may only generate previews for accounts that you own or are authorized to manage. Preview data is drawn from public sources, is not verified through an account connection, and may be incomplete, delayed, or inaccurate. We may refresh, limit, or remove preview data at our discretion.

2.6 The Looped Widget (Creators)

The Looped Widget lets you embed an element displaying your stats and selected kit information on third-party websites and pages. You may only embed a widget on sites and pages that you own, control, or have permission to modify, and you are responsible for complying with the terms of the platform hosting your embed. Widgets render the information you choose to display; by embedding a widget on a publicly accessible page, you are making that information publicly viewable there. You can remove or deactivate a widget at any time.

2.7 Looped Branding

Media kits and widgets include Looped branding and attribution. You may not remove, obscure, alter, or interfere with Looped branding on any kit, share link, or widget, at any plan level, unless we expressly permit it in writing.

2.8 Metrics and Data Accuracy

Metrics, audience insights, preview data, creator index data, and free tool results displayed through the Service are sourced from third-party platforms, data providers, publicly available information, and automated estimates. We do not guarantee that this data is accurate, complete, or current, and we are not responsible for errors originating from third-party sources or from automated processing. Creators are responsible for the accuracy of any claims they make to brands or partners based on their kit or widget. Brands are responsible for their own decisions about which creators to work with.

2.9 Free Tools

Our free tools accept any public social handle. You may use them only for lawful purposes, must not use them to harass or target individuals, and must not use automated means to query them. Results are estimates for informational purposes only.

3. Paid Plans, Fees, and Billing

3.1 Plans and Pricing

Looped offers paid creator subscription plans (currently Kit Pro and Looped Widget, plus optional add-ons), billed monthly or annually. Brand features may be offered free, by invitation, or under separate paid plans announced at the point of purchase. Current pricing and plan features are displayed at the point of purchase and on our website. Prices are stated exclusive of applicable taxes unless otherwise indicated; you are responsible for any applicable sales, use, VAT, or similar taxes, which we may collect where required.

3.2 Payment and Automatic Renewal

Payments are processed by our payment processor, Stripe. By purchasing a subscription, you authorize us (through Stripe) to charge your payment method the applicable subscription fee at the start of each billing period. Subscriptions renew automatically at the end of each monthly or annual billing period, and your payment method will be charged for the next period at the then-current rate, unless you cancel before the renewal date.

3.3 Cancellation

You can cancel your subscription at any time through your account settings. No phone call, chat, or support ticket is required. Cancellation takes effect at the end of your current billing period; you will retain access to paid features until then, and you will not be charged again. You may resume a cancelled subscription before the period ends. After cancellation, your account reverts to the free tier and any features or content limits of the free tier will apply.

3.4 Refunds

If you are not satisfied with a new subscription, you may request a full refund of your first payment within 14 days of that payment through your account settings. A refund ends your subscription and paid features immediately. Except for this 14-day window, where required by applicable law, or as expressly stated otherwise in these Terms, subscription fees are non-refundable and we do not provide refunds or credits for partial billing periods, downgrades, or unused features. If we materially reduce the functionality of a paid plan during a period you have paid for, or if applicable consumer-protection law grants you a refund right, we will honor it.

3.5 Price Changes

We may change subscription prices from time to time. Price changes will not apply to a billing period you have already paid for. We will provide notice of price changes before they take effect for your next renewal (at least 30 days for annual plans), and your continued subscription after the change takes effect constitutes acceptance. If you do not agree to a price change, you may cancel before your next renewal.

3.6 Failed Payments and Past-Due Accounts

If a renewal payment fails, we may retry the charge and notify you. If payment remains unpaid after a reasonable period, we may downgrade your account to the free tier or suspend paid features until payment is resolved.

3.7 Plan Limits

Paid plans may include usage limits (for example, the number of connected social accounts or active widgets). You agree not to circumvent plan limits, share a single subscription across multiple users or accounts in a manner not permitted by your plan, or resell access to the Service.

3.8 Complimentary Access

We may grant complimentary or promotional access to paid features at our discretion. Complimentary access can be modified or withdrawn at any time and does not entitle you to a refund or continued access.

4. Your Content and Rights You Grant Us

4.1 Your Ownership

You retain ownership of the content you submit to the Service, including text, images, videos, portfolio items, briefs, campaign details, messages, and agreement documents ("User Content").

4.2 License to Looped

To operate the Service, you grant Looped a non-exclusive, royalty-free, worldwide, sublicensable (to our service providers), and transferable license to:

This license is for the purpose of operating, improving, and providing the Service and does not give Looped ownership of your User Content. We do not use your User Content to train AI models, and our AI providers are contractually prohibited from doing so.

4.3 Visibility Controls

You can control whether certain portfolio items are public or private/draft, what your published kit displays, and what your widget shows. You are responsible for ensuring that the visibility settings you choose match your intent.

4.4 Removal and Termination of License

If you delete User Content or delete your account, we will remove it from the active Service within a reasonable period, but copies may remain in backups, caches, and logs for a limited time, or where retention is required for legal or safety reasons. Content you have shared with another user (for example, a message sent to a creator, or an agreement a creator has accepted) may remain visible to that user.

5. The Creator Index

5.1 What It Is

The creator index is a database of creator profiles that Looped compiles from publicly available information on social platforms, together with information from creators who claim their profiles. It includes metrics, recent public posts, location and contact details creators have made public, and AI-generated summaries and tags. How it is built and how creators can be removed from it is described in our Privacy Policy.

5.2 Creators' Rights in the Index

If you are a creator, you may appear in the index whether or not you have a Looped account. You may claim your entry by creating an account and connecting the matching social account, and you may ask to be removed at any time at loopedsocial.com/creator-data or by emailing [email protected]. Removal requests are verified against the account (an emailed link to the profile's published business email, a code in the profile bio, or your Looped sign-in) so that no one can remove or block an account they do not control. We do not guarantee that AI-generated summaries or inferred attributes about you are accurate, and you can ask us to correct them.

5.3 Brands' License to Use the Index

Subject to these Terms, Looped grants brands a limited, non-exclusive, non-transferable, revocable license to access and use the creator index, search results, creator profiles, AI assistant output, and revealed contact details (together, "Index Data") solely within your organization for the purpose of identifying, evaluating, and contacting creators about genuine collaboration opportunities.

5.4 Restrictions on Index Data

As a brand, you agree that you will not:

We may audit usage, limit or revoke your license, and delete your workspace if we reasonably believe Index Data is being misused. Creators are third-party beneficiaries of this Section 5.4 with respect to their own data.

5.5 No Endorsement

Inclusion of a creator in the index does not mean the creator has agreed to work with any brand, endorses Looped, or endorses any brand. Contacting a creator does not create any relationship between the creator and Looped beyond what is described in these Terms.

6. AI Features

6.1 Nature of AI Output

The Service uses AI models (currently provided by Anthropic) to generate creator summaries and tags, to interpret briefs into search filters, to explain and rank results, and to screen the creator index. AI output is generated automatically, may be incomplete, inaccurate, outdated, or biased, and is provided to assist your own judgment. It is not professional advice, a guarantee about any creator, or a representation by Looped. You are responsible for verifying AI output before relying on it.

6.2 Your Inputs

You are responsible for what you enter into AI features. Do not enter passwords, payment details, government identifiers, health information, or sensitive personal information about yourself or others. Do not ask the assistant to filter or rank creators by race, ethnicity, skin tone, body type, appearance, age, sexual orientation, religion, political opinion, disability, or other protected characteristics; the assistant is instructed to decline such requests, and doing so may result in loss of access.

6.3 Storage and Improvement

Conversations with the assistant are stored in your workspace so you can return to them. We may review stored conversations to investigate abuse, to fix problems, and to improve prompts and features. We do not use them to train AI models. We may set usage limits on AI features and change the models we use at any time.

7. Campaigns, Agreements, and Payments

7.1 Looped Is Not a Party

Campaigns connect brands and creators. Any collaboration, content, licensing, payment, exclusivity, or other arrangement between a brand and a creator is solely between them. Looped is not a party to those arrangements, is not an agent, employer, or talent manager of either side, and does not guarantee that any creator will accept an invitation, deliver content, or perform, or that any brand will pay. Each of you is responsible for your own compliance with advertising-disclosure rules (for example, the FTC Endorsement Guides and platform branded-content policies), tax obligations, and applicable law.

7.2 Invitations and Connecting (Creators)

If you receive a campaign invitation, you may accept, decline, or ignore it. To take part, you connect the social account the brand wants to work with, either through your Looped account or through a read-only sign-in. You represent that you own the account you connect. Once connected, Looped periodically retrieves your recent public posts and shows the brand those that match its campaign. You can disconnect at any time; disconnecting stops future matching but does not remove records the brand already holds.

7.3 Invitations and Outreach (Brands)

You are responsible for the content of invitations, templates, and messages you send through or from the Service, including compliance with anti-spam laws and with the restrictions in Section 5.4. You may only add creators to campaigns for genuine campaign purposes.

7.4 Agreements

Brands may upload their own agreement documents for creators to accept. Looped does not draft, review, or provide agreements, does not give legal advice, and makes no representation about the enforceability of any document. When a creator clicks to accept and types their name, Looped records the decision, name, time, IP address, browser, and document version and makes that record available to both sides. This is an acceptance record maintained by Looped, not an electronic-signature service, and it is up to you and applicable law whether it satisfies your requirements. Brands are responsible for keeping their own copies of accepted agreements.

7.5 Fees, Invoices, and Payments

Looped's invoice tracker and accounting handoff are record-keeping tools. No money moves through Looped. Brands pay creators directly, creators invoice brands directly, and Looped is not responsible for the amount, timing, or method of any payment, for payment disputes, for chargebacks, or for withholding or reporting taxes on payments between brands and creators. Amounts shown in Looped are the brand's own records and are not a promise of payment by Looped.

7.6 Disputes Between Brands and Creators

You agree to resolve any dispute arising from a campaign directly with the other party. Looped may, but is not obligated to, provide records it holds (such as matched posts or acceptance records) to either side, and may suspend accounts that engage in fraud, non-payment, or abuse.

8. Connected Mailboxes and Messaging (Brands)

8.1 Authorization

If you connect a Gmail, Microsoft 365, or Instagram professional account, you authorize Looped to access that account with the permissions shown at connection time, on your behalf, to send messages you compose and to read replies exchanged with creators on your campaigns. You represent that you are authorized to connect that account and that its use for outreach complies with your organization's policies and the provider's terms.

8.2 Your Messages

Every message sent through a connected account is sent by a person in your workspace, in your name, and is your responsibility. Looped does not send messages from your accounts on its own. You must not use connected accounts to send spam, deceptive messages, or content that violates these Terms or applicable law.

8.3 Disconnecting

You can disconnect a mailbox or messaging account at any time in your settings or from the provider's account permissions. Disconnecting stops synchronization and sending; synced messages are removed when you delete your workspace data or on request.

9. Acceptable Use

You agree not to misuse the Service. For example, you may not:

We may remove content, limit features, or restrict accounts and workspaces that violate these rules.

10. Copyright Infringement and DMCA

Looped respects the intellectual property rights of others. If you believe that content on the Service infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (DMCA) to our designated agent at: [email protected].

Your notice must include:

Upon receiving a valid DMCA notice, we will remove or disable access to the allegedly infringing material and notify the user who posted it. That user may submit a counter-notification if they believe the removal was in error. We may terminate the accounts of repeat infringers.

Creator index entries display public posts and media as they appear on the source platform, attributed and linked to the original. If you are a creator and would rather your public content not appear in the index, use the removal process in Section 5.2.

11. Intellectual Property of Looped

The Service, including its software, interface, logos, trademarks, design elements, the compilation and structure of the creator index, and AI-generated summaries and tags, is owned by Looped or its licensors and is protected by intellectual property laws. Except for the rights expressly granted to you, Looped reserves all rights in the Service.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Service or any part of it except where such restriction is prohibited by law.

If you send us feedback or suggestions, we may use them without obligation to you.

12. Safety, Reporting, and Blocking

Looped provides mechanisms to report content/users and to block other users. You agree not to abuse these systems (e.g., false reporting or harassment via reporting). We may investigate and take action in our discretion, including removing content or suspending accounts or workspaces.

13. Termination and Suspension

13.1 By You

Creators may delete their account at any time through the Service or by contacting us. Deleting your account cancels any active subscription immediately, and your access to paid features ends at that time; deletion does not by itself entitle you to a refund except as described in Section 3.4 or as required by law. Brands may delete their workspace data through their settings. Deleting a creator account does not remove your creator index entry; see Section 5.2.

13.2 By Us

We may suspend or terminate your access to the Service, revoke a brand's access to the creator index, or remove User Content, if:

If we terminate your paid subscription without cause before the end of a period you have paid for, we will refund the prorated unused portion of your fees. We may also discontinue the Service (in whole or in part). Where reasonable, we will provide notice.

13.3 Effect of Termination

On termination, your license to use the Service and any Index Data ends, and Sections 4.4, 5.4, 7, 10, 11, and 14 through 19 survive.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY CONTENT WILL BE PRESERVED WITHOUT LOSS, THAT METRICS, INSIGHTS, PREVIEW DATA, CREATOR INDEX DATA, OR FREE TOOL RESULTS SOURCED FROM THIRD-PARTY PLATFORMS OR PUBLIC SOURCES WILL BE ACCURATE, COMPLETE, OR CURRENT, THAT AI-GENERATED OUTPUT WILL BE ACCURATE OR SUITABLE FOR ANY PURPOSE, OR THAT ANY BRAND OR CREATOR WILL RESPOND, PERFORM, OR PAY.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPED WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, ANY DEALINGS BETWEEN BRANDS AND CREATORS, OR ANY RELIANCE ON INDEX DATA OR AI OUTPUT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPED'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID LOOPED FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $100.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

16. Indemnification

You agree to indemnify and hold harmless Looped and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

17. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict of laws principles. You agree that any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to personal jurisdiction in those courts.

If your local law requires a different governing law/venue for consumer contracts, those requirements may apply instead.

18. Changes to These Terms

We may update these Terms from time to time. We will update the Effective Date above. If changes are material, we will provide notice through the Service or by email where appropriate. Your continued use of the Service after the updated Terms take effect constitutes acceptance.

19. General Provisions

19.1 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.

19.2 Entire Agreement

These Terms, together with our Privacy Policy and any plan-specific or invitation-specific terms we present to you, constitute the entire agreement between you and Looped regarding the Service and supersede any prior agreements.

19.3 Waiver

The failure of Looped to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver must be in writing and signed by Looped.

19.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. Looped may assign these Terms without restriction (for example, in connection with a merger, acquisition, or sale of assets).

19.5 Export and Sanctions

You may not use the Service if you are located in, or are a national or resident of, a country subject to comprehensive United States sanctions, or if you are on a United States government restricted-party list.

20. Contact

Questions about these Terms: [email protected].